Return & Refund Policy

General Return Guidelines

• Items that are modified or removed for testing cannot be returned.
• Parts that are not the original items delivered will not be accepted.
• Each part is uniquely identified by specific markings to ensure authenticity.
• Returns must be in the same condition as when they were shipped, unless damaged during shipping (verified by a FirstChoice Used Auto Parts Specialist).

Reporting Issues

All issues must be reported in writing via mail, email, or fax. This allows us to determine if there is an issue with the part or equipment.

If the Part is Broken or Defective

• Contact our customer care department at 1-(888) 383-2439within 24 to 48 hours of receiving the package.
• Alternatively, you may refuse to accept the package from the shipper.
• Do not send the part back until you have received a Return Merchandise Authorization (RMA).
• The return must include a tracking number and must be sent within 7 business days after receiving the RMA.
• The correct return address will be provided after we receive your call.

Return Process

Parts should be delivered to the return address provided in the RMA instructions. The cost of return shipping is the responsibility of the customer.

Upon receiving the returned item:

• It will be inspected to verify its condition.
• If approved, the credit request will be processed by the accounting department.

We will provide a full refund in its original form or a replacement part once the returned item passes inspection.

Refund Policy

Refunds will only be granted after the returned item is inspected and verified. We aim to process your refund as quickly as possible, ensuring a smooth and hassle-free experience.